ck000 Privacy Policy

What Types of Information We Collect

During your account registration and use of our services, we may collect the following information:

• Full name, date of birth and nationality
• Email address and contact information
• Residential address and postal code
• National ID or passport information (for identity verification)
• Financial transaction information (related to bKash, Nagad, Rocket or bank accounts)
• Device information, IP address and browsing activity
• Gaming history and account activity

How We Collect Information

We collect information in various ways:

• Information provided directly through the account registration form
• Financial transaction records during deposit and withdrawal processes
• Information collected automatically through cookies and web tracking technologies
• Information provided during contact with the customer support team
• Information received from third-party identity verification services
• Information received from social media or affiliate partners (where applicable)

Purpose of Using Information

We use the collected information for the following purposes:

• To complete account creation and identity verification processes
• To process financial transactions and manage deposits and withdrawals
• To comply with applicable laws and regulations (including KYC and AML guidelines)
• To prevent fraud, money laundering and other illegal activities
• To provide customer support and resolve issues
• To send personalised offers and promotions (subject to your consent)
• To improve and develop platform services
• To ensure responsible gaming

Legal Basis for Data Retention

We process your personal information on the following legal bases:

• Contractual obligation: Processing is necessary to fulfil the terms of the service agreement.
• Legal obligation: To meet KYC, AML and other regulatory requirements.
• Legitimate interests: To prevent fraud, ensure security and improve services.
• Consent: Based on your consent for marketing communications and optional services.

Data Sharing and Third Parties

ck000 does not sell your personal information. However, information may be shared in a limited way in the following cases:

• Payment processors: bKash, Nagad, Rocket and bank payment gateways — solely to complete transactions
• Identity verification services: Approved providers to fulfil KYC requirements
• Game software providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe and others to keep game services running
• Law enforcement agencies: As required by legal obligation or court order
• Corporate transactions: In the event of a merger or acquisition, with appropriate safeguards

All third parties are bound by contract with us and are obliged to keep your information secure.

Data Protection and Security

To protect your information, we apply industry-standard technical and organisational measures:

• All data transmissions are secured through SSL/TLS encryption
• Encryption applied at the database level
• Minimum access policy followed for each employee
• Regular security audits and vulnerability assessments
• Two-Factor Authentication option
• Automated alerts for suspicious activity
• Security incident response plan implemented

However, as internet transmission is not completely secure, we cannot guarantee absolute security.

Cookies and Tracking Technologies

ck000 uses cookies and similar tracking technologies for the following purposes:

• Essential cookies: Maintaining login state, session security and core functionality
• Functional cookies: Remembering your preferences and settings
• Analytics cookies: Analysing website usage to improve services
• Marketing cookies: Displaying relevant advertisements and offers (subject to your consent)

You can manage non-essential cookies from your browser settings. However, disabling some cookies may affect the functionality of the service.

Data Retention Period

We retain your personal information following the policies below:

• All information is retained while the account is active
• After account closure, financial records are kept for up to 5 years as required by legal obligation
• KYC verification documents are retained for a specified period as required by regulatory requirements
• After marketing consent is withdrawn, the relevant information is removed within 30 days
• Information related to transaction disputes is retained until the dispute is resolved

After the required period, information is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal information:

• Right of access: You may request to know what information we are storing
• Right of rectification: You may request correction of inaccurate or incomplete information
• Right of erasure: You may request deletion of information in certain circumstances
• Right to object to processing: You may object to the use of your information for specific purposes
• Right to portability: You may receive a copy of your information in a structured format
• Right to withdraw consent: You may opt out of marketing communications at any time

To exercise these rights, write to [email protected].

Protection of Minors

ck000 services are for those aged 21 and above only. We do not intentionally collect any personal information from minors. During the registration process we verify age and collect identity verification documents (national ID or passport).

If we suspect that a minor has created an account on our platform, we will immediately suspend that account and delete the collected information. If a parent or guardian becomes aware of an unauthorised account created by their child, please contact our support team immediately.

International Data Transfers

ck000 is an international platform. Your information may be stored on servers outside Bangladesh. In such cases we ensure:

• International data transfers are handled through standard contractual arrangements and protective measures
• All third-party service providers comply with international standards for data protection
• The standard of data protection is no lower than what applies in Bangladesh
• Transaction information is secured in accordance with payment network standards

Responsible Gaming and Data

Responsible gaming is part of our commitment. To this end, we monitor information related to your gaming behaviour so that:

• Potentially problematic gaming patterns can be identified
• Self-imposed limits (deposit, bet, time) can be enforced
• Self-exclusion requests can be applied and maintained
• Information about support resources can be provided where needed

Information collected for this purpose is used solely for user protection, not for marketing. To learn more, visit our Responsible Gaming page.

Security Breach Notification

In the event of a data breach in our systems, we will:

• Assess the severity of the incident as quickly as possible
• Notify the relevant authorities in accordance with applicable law
• Notify those whose information has been affected directly by email
• Provide clear information about the nature of the breach, potential impact and our actions
• Take steps to prevent such incidents in the future

Complaints and Dispute Resolution

If you have a complaint about how your personal information is managed:

• First, submit your complaint in detail by writing to [email protected]
• We will acknowledge receipt within 3 business days
• We will endeavour to provide a full resolution to the complaint within 30 days
• If additional information is needed on a complex matter, we will contact you
• If you are not satisfied with our resolution, you have the right to raise a complaint with the appropriate authority